Last Updated: October 5, 2026
Thank you for visiting Homivessa.
If you have questions regarding a product, order, payment, delivery, return, refund, privacy request, or another matter relating to our store, please contact us using the information below.
Customer Service
Email: service@homivessa.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
We review customer inquiries during our normal customer service hours.
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.
Returns
Please contact us before returning any product.
Do not send a return to our registered business address unless our customer service team specifically instructs you to do so.
After a return request has been reviewed and approved, we will provide the applicable return instructions and authorized return destination.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and include:
Your order number, a description of the issue, and clear photographs or video showing the product, packaging, and any visible damage where applicable.
We will review the information and provide an appropriate resolution.
Company Information
Homivessa is operated by:
Hainan Fengyi Communication Technology Co., Ltd.
Registered Address:
Room 3009-Z06, 3rd Floor, New Bund Fuxing City, No. 32 Binhai Avenue, Binhai Subdistrict, Longhua District, Haikou City, Hainan Province, China
Website: homivessa.com
Email: service@homivessa.com