Last Updated: October 5, 2026
This Return & Refund Policy applies to eligible purchases made through homivessa.com.
Homivessa is operated by Hainan Fengyi Communication Technology Co., Ltd.
1. Return Period
Your free-return period depends on the shipping method used for your order.
Standard Shipping / Free Standard Shipping:
Eligible items may be returned free of charge within 30 calendar days from the confirmed delivery date.
Express Shipping / Free Express Shipping:
Eligible items may be returned free of charge within 90 calendar days from the confirmed delivery date.
The shipping method actually used for the order determines the applicable return period.
2. Return Eligibility
To qualify for a return, the product must generally:
Be within the applicable return period; be in its original condition; be unused and, where applicable, unwashed; include all original parts and accessories; be returned with the original packaging where reasonably possible; and be accompanied by valid order or purchase information.
Products that have been damaged through misuse, improper handling, modification, or failure to follow applicable care instructions may not qualify for return.
3. How to Request a Return
Before returning any item, contact:
Please provide your order number, the item you wish to return, and the reason for the return.
Do not send products back without authorization.
Once the return request is approved, we will provide the applicable return instructions and authorized return destination.
4. Free Returns
Eligible returns made within the applicable 30-day or 90-day free-return period qualify for free return handling in accordance with the return instructions provided by Homivessa.
Customers must follow the authorized return process provided by our customer service team.
Unauthorized shipments or returns sent to an incorrect address may not qualify for free return handling.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from the product ordered, contact us as soon as possible.
Please provide your order number and photographs or video showing the issue.
After review, we may provide an appropriate solution, which may include replacement, refund, or other remedy depending on the circumstances.
6. Non-Returnable Items
The following items may not be eligible for ordinary change-of-mind returns:
Items that have been used, washed, altered, or damaged after delivery; customized or personalized products; gift cards; products specifically marked as final sale where permitted by law; products missing substantial components or accessories; and unauthorized returns.
This does not limit any rights you may have under applicable consumer-protection law for defective or incorrectly supplied goods.
7. Exchanges
If you wish to exchange an eligible item, contact service@homivessa.com.
Exchange availability depends on current inventory. In some cases, we may ask you to return the original item and place a new order.
8. Refunds
After an approved return is received and inspected, we will notify you regarding the refund status.
Approved refunds are issued to the original payment method.
Refund processing generally takes 5–10 business days after the approved returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before shipment, but cancellation cannot be guaranteed once an order has entered fulfillment or has been dispatched.
If an order has already shipped, the applicable return procedure will apply after delivery.
10. Return Address
Returns must only be sent to the authorized return destination provided by our customer service team after approval.
Do not automatically send returns to our registered business address.
11. Contact Information
Homivessa is operated by:
Hainan Fengyi Communication Technology Co., Ltd.
Registered Address:
Room 3009-Z06, 3rd Floor, New Bund Fuxing City, No. 32 Binhai Avenue, Binhai Subdistrict, Longhua District, Haikou City, Hainan Province, China
Email: service@homivessa.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT